Imagine the shock! Liz was on holiday in Thailand when she got the heartbreaking news that her dad was gravely ill. She’d already spent £3,500 on flights with British Airways to the UK, but when she tried to bring her flight forward, BA insisted on a death certificate for a refund—though her dad was very much alive!
Horrified, Liz paid £2,500 more just to rush back and be with her dad, only to lose him days later. While grieving and planning a funeral, she faced a bureaucratic nightmare, having to send his death certificate FOUR times for her refund. Despite a promise of a £3,500 refund, Liz is still waiting, calling the process “insensitive” and lacking empathy.
She’s vowed never to fly BA again, feeling let down by a company she once trusted. A BA spokesperson acknowledged the situation was stressful and that they’re in touch to resolve it. This experience truly fell short of Liz’s expectations.
An ordeal no one should go through! Have you ever faced travel woes? Let’s hear your stories! ✈️💔 #TravelWoes #BritishAirwaysDrama #FamilyFirst