**Greggs Introduces Major In-Store Change to Tackle Shoplifting Surge**
High street bakery giant Greggs has announced the roll-out of a new security measure at selected stores in an attempt to combat rising levels of shoplifting and anti-social behaviour. In a significant shift from the familiar self-service model, Greggs will now position its food and drink offerings behind the counter at a number of trial locations, moving away from the easily accessible display units customers have come to expect.
The move, which will initially affect five of its outlets, comes in response to a dramatic increase in thefts targeting high street businesses. Areas with the highest volume of reported incidents have been selected to participate in the preliminary phase of Greggs’ initiative, including branches in Whitechapel, Peckham, and Ilford — all located in London. The company has clarified that this change is not intended for immediate, nationwide implementation but could expand if results prove effective.
The backdrop to Greggs’ decision is the stark rise in shoplifting offences across the UK. According to data provided by the Office for National Statistics, police recorded a 20% spike in such crimes in 2024, reaching over half a million reported cases (516,971). However, the figures reported by retailers themselves paint an even bleaker picture. The British Retail Consortium (BRC) noted a staggering 3.7 million increase in documented thefts throughout the year up to last September, bringing the total incidences experienced by retailers to 20.4 million.
Industry leaders have voiced concern that shoplifting is no longer seen as a fringe criminal act by a small minority, but as an activity that some now consider routine. Andy Higginson, chair of both JD Sports and the BRC, recently stated: “There is an element of society that is starting to take stealing from stores as a way of life and that needs to be stopped.” His comments highlight just how embedded the problem has become in some communities, with thieves often stealing to sell on goods for profit.
Greggs has responded by consulting closely with staff and local law enforcement. In a statement, the popular bakery chain reaffirmed its commitment to protecting both employees and customers, saying, “The safety of our colleagues and customers remains our number one priority.” The company added that all products would still be available to customers, but would now be dispensed by staff rather than picked up or poured at self-service stations.
This change marks a notable departure from the self-selection approach commonly found not only at Greggs, but across many high street chains who’ve sought to improve efficiency and customer experience. The shift signals the extent to which theft has affected everyday retail operations, compelling companies to weigh the balance between convenience and security in their stores.
While some regular customers may welcome the added sense of safety that comes with increased staff oversight, others could find the changes disrupting their in-store routines. Nevertheless, the rise in shoplifting has severely impacted the profitability and viability of many high street retailers, particularly in areas with frequent reports of anti-social behaviour.
Despite these adjustments, Greggs continues to stress its commitment to accessibility and customer service, while not ruling out further action should theft levels persist. Other retailers are also likely watching the results of Greggs’ trial with close interest, as the industry at large continues to grapple with the challenge of crime on the high street.
The pilot scheme will be monitored in the coming months, and its effectiveness could well set a precedent for how British retailers address a problem that shows little sign of abating. The outcome may influence future strategies both within Greggs and across the UK’s broader retail landscape.