**DWP Warns Millions of Benefit Claimants Over New Scam Targeting Smartphone Users**
The Department for Work and Pensions (DWP) is urging benefit claimants across the United Kingdom to remain vigilant after reports emerged of a sophisticated scam targeting anyone with a mobile phone. This latest warning comes amid growing concerns that fraudsters are attempting to exploit vulnerable individuals by posing as government departments in official-looking messages.
Currently, the DWP supports around 23.7 million people nationwide with a variety of payments, such as Universal Credit, the State Pension, Personal Independence Payment (PIP), Attendance Allowance, and Jobseeker’s Allowance (JSA). With technology now playing a central role in the administration of these benefits, the opportunity for deception is ever-present. Criminals are capitalising on the increasing reliance on smartphones to reach claimants directly, making the threat more pervasive and potentially damaging.
The DWP has highlighted an increase in scam text messages claiming to be from its official address, often using formatting designed to closely resemble legitimate government communications. Through their verified accounts on X (formerly Twitter) and Facebook, the department stressed, “Be aware of scam text messages claiming to be from @dwpgovuk. Always be careful about links and never share personal or financial details, only engage with trusted official sources.”
Fraudsters often create a sense of urgency and legitimacy by suggesting recipients need to claim ‘unclaimed cost of living payments’ or confirm their eligibility for schemes such as the Warm Home Discount. The messages may include direct links, encouraging users to enter sensitive information. The DWP has firmly stated it does not request personal or banking details via these methods, nor does it distribute clickable application links in text messages.
Particularly at risk are those waiting for upcoming automatic payments, such as this year’s Winter Fuel Payment, which will be provided without the need for an application. The DWP emphasises that any message suggesting you must ‘apply’ for such schemes, or click on a link to process your payment, should be treated with caution. Universal Credit recipients should recall that legitimate contact from the DWP is conducted through the online journal system, not unsolicited texts or emails.
If a text or email appears suspicious, officials recommend claimants do not respond, click links, or disclose any personal details. Instead, individuals should independently reach out to the DWP or HM Revenue & Customs using verified contact details from official websites to confirm any claims or communicate concerns. The government encourages the public to report suspected scams through its online portal by searching for ‘avoid and report internet scams and phishing’ on GOV.UK.
The current wave of scams comes at a time when many households are feeling financial strain. Cybercriminals are exploiting this anxiety, knowing that an offer of extra support will resonate widely. According to official guidance, there are several steps all claimants should take to protect themselves. These include never sharing personal or banking data with anyone, regularly reviewing bank statements for unusual activity, and quickly reporting lost cards or suspected fraud to your bank.
Additionally, claimants are advised to be cautious of any email or text message riddled with grammatical errors, as these are often a tell-tale sign of phishing attempts. Downloading attachments from unknown sources is also discouraged; installing reputable antivirus software can provide an extra layer of defence against such attacks.
With scams becoming more elaborate, authorities are keen to stress the importance of remaining sceptical. No reputable organisation—including banks or government departments—will request sensitive information or passwords via unsolicited digital communication. Ensuring your bank’s contact information is readily available can make responding to suspicious activity far quicker and safer.
In summary, while digital technology has allowed for swifter and more convenient benefit management, it has also opened the door for cybercriminals seeking to exploit the unwary. The DWP’s urgent warning serves as a timely reminder to all claimants to adopt robust personal security measures and remain alert for fraudulent messages that can lead to serious financial consequences. As official bodies and security experts continue to monitor and counteract emerging threats, individuals are reminded to trust only verified communication channels and to never compromise their personal information.