A trip to a popular Cardiff eatery, Maison De Boeuf, turned into a nightmare for Carla, a young woman from Bristol, who ended up in hospital following a severe allergic reaction. Carla, who suffers from a life-threatening nut allergy, was dining at the bistro to celebrate her boyfriend’s graduation when the incident occurred.
Despite informing staff about her allergies, Carla was served an onion tart containing nut oil, leading to her going into anaphylactic shock. Carla took every precaution, even discussing her allergies twice as per the restaurant’s policy, yet the mix-up still happened. After a couple of bites, she experienced typical allergy symptoms and soon felt faint and unwell. Quick to act, her boyfriend sought help, but was shocked to learn of a six-hour wait for an ambulance.
In a proactive move, the staff provided her with a £30 taxi to the hospital, but as Carla’s condition stabilised, her mum drove from Bristol to pick her up. The restaurant has since acknowledged their mistake due to human error and miscommunication, pledging to prevent further incidents.
Expressing deep regret, Maison De Boeuf apologised for this frightening ordeal and reassured that the dish has been removed from their menu. They are committed to ensuring the safety and satisfaction of their guests and are ready to resolve the issue privately with Carla.
This incident highlights the importance of vigilant communication in food service, especially regarding allergens. While Maison De Boeuf typically takes allergen advice seriously, this unfortunate event shows there’s always room for improvement. Wishing Carla a speedy recovery and hoping this serves as a reminder for restaurants everywhere to double-check allergen details. Stay safe, folks! ❤️