Apology Issued by Bar Franchise Following Incident of Denial to Mother Accompanied by Autistic Child

A mum and her autistic daughter faced disappointment when a pub visit took an unexpected turn. Lynne Chick and her 13-year-old daughter, Emily, were hoping to enjoy a relaxing carvery at The Running Hare in Flintshire. They asked for a quieter seating spot to accommodate Emily’s sensory needs, only to be told that the place wasn’t “suitable” for them. This left Lynne and Emily feeling unfairly excluded.
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After Lynne shared her experience, the pub chain issued an apology, stating that their venues are meant to be inclusive spaces. They promised to learn from the incident, reinforcing guidance to ensure every guest feels valued and welcome.

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Lynne’s story highlights an important conversation about inclusion. She emphasises that autistic individuals deserve the same dining experiences and respect as anyone else. Lynne hopes her experience will push more venues to understand and accommodate the diverse needs of autistic individuals.

Despite the upsetting incident, Lynne found a welcoming environment at Pen Y Bont Farm, praising them for their inclusive approach. Let’s hope more public spaces take a leaf from their book!

This story isn’t just about one incident but about creating a more inclusive world for everyone. Let’s spread awareness so that no family feels the way Lynne and Emily did that day. 💙 #InclusionMatters #AutismAwareness #EqualityForAll