**NatWest to Close Eight Branches in Wales as Part of UK-wide Downsizing**
NatWest, one of the UK’s leading banks, has revealed plans to shutter eight of its branches across Wales by the end of 2025. This decision is part of a broader strategy which will see a total of 55 NatWest branches closing throughout the United Kingdom during the course of the year. The move comes amidst continuing shifts in consumer habits, as more people choose digital banking over traditional, in-person methods.
The banking group has clarified that these closures reflect a significant decline in branch usage, citing a rise in customers accessing their accounts through online platforms and mobile applications. However, this transition has not been without controversy, as concerns have been raised regarding its impact on individuals and communities less at ease with digital technologies.
The Welsh locations affected by the closures include a number of key towns and cities. The list, which details both the address and scheduled closure dates, spans from September to late October 2025. The branches set to close are: Cwmbran (1 September), Cardiff Llanishen (11 September), Cardiff Canton (16 September), Prestatyn (29 September), Abergele (29 September), Welshpool (29 September), Neath (13 October), and Mold (21 October).
In response to anxieties about diminished face-to-face banking, NatWest has assured customers that alternative options remain available. Those who require in-person support will be able to visit any other NatWest branch across the group. Additionally, the Post Office continues to provide a range of essential banking services, including cash deposits and withdrawals, balance checks, and cheque deposits, for both personal and business customers.
Further, the introduction of ‘banking hubs’ in several communities across the UK is intended to help maintain access to vital financial services. These hubs are designed to fill the gap left by traditional branches, enabling customers to access cash, receive guidance, and undertake basic banking tasks. NatWest has stated it is working alongside Cash Access UK and other financial institutions to support these initiatives.
The bank’s website features a message recognising the seriousness of the decision to close physical locations. “Banking has changed dramatically in recent years, with increased demand for mobile and online services, as our customers benefit from a faster and easier way to bank,” a NatWest spokesperson said. “Closing a branch is a decision we take very seriously. We know it can affect those less confident with the alternatives we offer. We’ll always work hard to guide and support you through the changes and find the best way to serve you from now on.”
NatWest has also detailed new arrangements for customers needing to deposit cash. Through partnerships with Cash Access UK, deposit services will now be offered at various other locations nationwide. Customers who wish to use these facilities will need to bring the chip-and-pin card associated with their account. It is also worth noting that while this service is free for personal accounts, charges may apply for business use.
Campaigners for vulnerable and elderly people have expressed reservations about the continued decline in branch numbers, warning it may further exclude those with restricted internet access or limited digital literacy. Banks maintain they are providing support and education to help affected customers adapt, but the debate around financial inclusion is likely to persist.
Full information regarding the closures and alternative arrangements for NatWest customers is available on the bank’s website. In the meantime, those who rely on traditional banking methods are being encouraged to familiarise themselves with the new services and hubs in advance of the impending changes. As high streets across Wales and the UK adjust to new economic realities, the bank’s reassurances will be tested in the months ahead.