Big changes are unfolding that could impact some of the most vulnerable folks in Wales. StepChange, a leading debt advice charity, has announced plans to close its Cardiff and Birmingham offices. This decision has raised concerns about the future accessibility of vital support services. A total of 49 staff members are affected, facing a tough choice between relocating to other UK offices or looking for new opportunities.
For the dedicated team in Cardiff, this news is truly “devastating.” These debt advocates, many trained to support those who are seriously ill or facing dire financial straits, have achieved remarkable results—like helping to write off over £1 million in debts for vulnerable clients over the past two years.
While StepChange insists that the move is a strategic necessity to ensure long-term sustainability, many employees feel the pressure. One staff member expressed worries about job relocation challenges affecting family life. With no fully remote work option offered, some find themselves in a difficult position as commuting to other cities isn’t feasible for them.
The charity assures that the level of support and number of expert advisors won’t drop despite the closures. But staff members fear the increase in pressure and wait times could impact clients, especially after losing a significant number of advisors from both sites. They stressed the importance of their work, highlighting the special training they received to assist those in critical situations.
It’s a pivotal moment for the charity’s staff and the communities they serve. The big question remains: how will this reshape the support landscape for those in need? Let us know your thoughts.