**High Spirits and Supportive Leadership Cited at Reopened Neath Port Talbot Birth Centre**
A glowing report from Healthcare Inspectorate Wales (HIW) has highlighted buoyant morale and strong managerial support at the recently reopened birth centre in Neath Port Talbot Hospital. After remaining closed for three years, the unit resumed operations in October last year, marking a significant step for maternity provision in the local area.
The birth centre’s revival has been met with a positive response, as inspectors noted high levels of staff engagement and a welcoming environment. Between the reopening and early February, the centre oversaw the arrival of 62 newborns—a promising figure for a facility finding its feet once again. Although inspectors did not observe direct interactions between clinical staff and patients during their three-day assessment, their findings have led to praise for both the care framework and the culture established within the unit.
Testimonies collected from mothers paint a picture of satisfaction and reassurance. In feedback shared with Swansea Bay University Health Board—the body responsible for the hospital—mothers described the staff as compassionate and attentive, expressing gratitude for the support provided. One first-time parent reflected: “The midwives were fantastic. Everything was calm and I felt so well cared for. I wouldn’t hesitate to choose the birth centre again.”
HIW’s report additionally commended the centre for creating a safe, homely atmosphere for mothers, available round the clock. They noted that routine appointments were managed with both expertise and empathy, and that comprehensive records evidenced regular checks on patient well-being. Options for pain relief were clearly communicated and readily accessible, according to inspectors.
Another aspect singled out by HIW was the support afforded by senior managers. Regular “safe staffing” huddles—held remotely with colleagues at Singleton Hospital in Swansea—allowed for ongoing reflection and continuous improvement, ensuring a thorough review of the previous day’s activities. These measures, combined with approachable management, were cited as contributing factors to the staff’s sense of security and cohesion.
The report did not shy away from areas where enhancement is required. Inspectors observed that certain health information—such as advice on diet, exercise, and guidance for carers—was lacking and should be addressed. A secure storage lapse on the first inspection day, where a records room door was found ajar, was resolved immediately. Additionally, some policy documents were described as outdated and in need of review, and it was suggested that signage leading to the birth centre could be improved for better accessibility.
HIW also advised the inclusion of drills for rare but critical scenarios, notably baby abduction, which the centre conducted following the inspectors’ visit. Furthermore, the report advocated for a greater integration of the birth centre within the broader maternity service framework, to ensure confident referrals and optimise the facility’s use.
In response to the feedback, the Swansea Bay University Health Board voiced satisfaction at the recognition of their efforts. A spokesperson stated: “Reopening the centre was a priority for us. The positive comments reflect not just the standard of care but also the environment we’ve worked to foster for both families and staff. We acknowledge the actions highlighted by HIW and are moving quickly to address them.”
Notably, plans are in motion to develop the birth centre further and create a centralised hub for maternity services in the area. Staff expressed enthusiasm for expanding offerings, such as neonatal screening and outreach to more deprived or diverse communities.
Meanwhile, home birth services have been reinstated across the health board’s catchment area. In a related development, an independent evaluation of maternity and neonatal services remains underway, with final findings expected to be presented to board leaders in July.
HIW’s chief inspector, Alun Jones, summarised: “There are still hurdles to overcome but we witnessed a number of commendable practices. The centre is fostering a positive ethos that benefits both staff and the families they care for.” The recent report provides a measure of encouragement for both the hospital and local residents, signalling a renewed commitment to enhancing maternity care in Neath Port Talbot.