Exciting news for all smart meter users! Starting next month, if you’ve faced delays or issues with your smart meter installation, you could automatically receive a £40 compensation. Ofgem is rolling out tougher rules to ensure a better experience for everyone. From February, if your smart meter appointment takes over six weeks, fails due to supplier issues, or if they leave you hanging without a solution within five days, expect that £40 coming your way!
Melissa Giordano from Ofgem highlights the perks of having a smart meter – accurate billing, cheaper tariffs, and real-time tracking of your energy usage. The idea is that if you want a smart meter, you should get it quickly and have it functioning perfectly from day one. These new rules are here to ensure suppliers step up their game and that you’re protected if something goes wrong.
Moreover, Smart Energy GB reports that over nine in ten smart meters are working perfectly, with 85% of users satisfied with their device. That’s some solid progress! Plus, the recent Citizens Advice-Ofgem survey shows user satisfaction is on the rise for the fourth time in two years.
These new measures by Ofgem aim to reassure both households and businesses, making the installation process smoother and solving any hiccups along the way. Smart meters can give you greater control over your energy use and access to flexible tariffs, potentially helping you save more on your bills. Keep an eye out, because with these changes, the smart meter experience is getting even smarter!