### Woman Devastated After £730 Spent on Oasis Tickets: “Absolutely Heartbroken” After Shock Cancellation
A devoted Oasis fan’s anticipation for the legendary band’s reunion tour at Cardiff’s Principality Stadium turned to frustration and heartbreak when a costly error left her ticketless and out of pocket. Beth North, 31, from London, splashed out £730 on four Oasis tickets through official resale platform Twickets, only to discover less than a week before the show that her tickets never actually existed.
North had secured her quartet of tickets on 27 June, hoping to realise her dream of experiencing the iconic band live. All seemed well until, five days before the event, she attempted to download the digital tickets to her phone. That’s when she received an alert: the tickets had been revoked, vanishing from her digital wallet.
Twickets informed Beth that her tickets had actually been resold due to a mix-up. Reportedly, the original seller had listed the same batch of four tickets twice. Since the first buyer eventually responded, Twickets transferred the tickets to them, leaving Beth with nothing but dashed dreams and a hefty pending refund.
“To have downloaded tickets to my wallet and then have them ripped away like that was so frustrating,” Beth told Wales Online. Expressing her disappointment, she said, “I’ve always wanted to see Oasis—it’s been a lifelong dream. It’s devastating to have such an experience snatched away by an error that never should have happened.”
Adding to her woes, Beth, who works as a support worker, was left scrambling. She eventually paid an additional £480 for two last-minute tickets to the same gig via Ticketmaster, and also lost out on £45 she’d already paid for parking, which was non-refundable.
Screen grabs of her conversations with Twickets reveal a string of messages and mounting anxiety. “This has left me absolutely heartbroken,” she shared. “Twickets advertise themselves as a verified resale platform—how can something like this slip through the net?”
The founder of Twickets, Richard Davies, responded with an apology, explaining that the company promptly issued a refund as soon as the error was brought to their attention. “We’re really sorry to hear about Beth’s experience and understand how disappointing this must have been. We processed a full refund on 1 July, which normally takes two to three days to reach the customer,” Davies said.
Twickets clarified that while it acts as an intermediary, mobile ticket transfers are handled outside its own system, making real-time tracking impossible. Davies added, “When sellers are found relisting tickets or breaking our policies, we block them from making any further sales. We also work closely with STAR, the Society of Ticket Agents and Retailers, to make sure situations like this are resolved properly.”
The platform stressed that such incidents are rare, and they are continually working to improve their systems so fans can buy tickets safely. Nevertheless, the experience has left Beth — and likely other fans who follow her ordeal — wary of trusting even verified resale outlets.
For Beth, the Oasis reunion was more than just a night out; it was, as she put it, “a once-in-a-lifetime moment.” As she waits for the refund to land in her account, she holds onto hope that other fans won’t suffer similar disappointment. “This was supposed to be part of the master plan,” she echoed, alluding to Oasis’ famous anthem. Instead, it became a lesson in caution for all music lovers navigating the complex world of ticket resale.
Ticketing mishaps of this nature prompt further scrutiny on the practices and safeguards employed by resale websites, especially as demand soars for big-name reunion concerts. As policies come under the spotlight, fans are urged to remain vigilant, do their research, and report any irregularities to help make live events safer and fairer for all.