🚨 Shocking Insight from Merthyr Tydfil! 🚨
Some council workers in Merthyr Tydfil say facing verbal abuse and even violence from the public feels like a routine part of their job. A recent report unveils that for staff, especially in areas like housing, aggression has sadly become the “norm.”
The council isn’t taking this lightly, though. They’ve drawn attention to this alarming trend, highlighting that these incidents are significantly under-reported. Both managers and frontline staff voiced the urgent need for protective measures during discussions on the council’s draft violence and aggression policy.
While most interactions with the public remain positive, there are times when employees confront hostility that affects their well-being and sense of safety. The council firmly stands by its staff, declaring any form of abuse, threats, or violence as utterly unacceptable.
The report recommends a fresh policy to tackle this issue head-on by conducting detailed risk assessments, considering safety changes in work environments, and ensuring staff are well-trained to handle difficult situations. At the heart of it all is a commitment to keeping every employee safe and supported.
💬 What are your thoughts on how we can better support our council staff? Let’s discuss in the comments below! 💬
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