Attention Vinted users! 🚨 Are you selling on Vinted? Here’s a loophole to look out for that could affect your earnings. Annabel, an avid Vinted user, loves finding great deals and decluttering in a sustainable way. But her recent experience left her in disbelief. After selling a jumper, she received a shocking message from the buyer claiming the package arrived empty, despite all usual delivery confirmations.
The package, as seen in a buyer-sent image, was slashed during transit. The buyer promptly reported it to Vinted and was refunded through their buyer’s protection scheme, leaving Annabel without compensation for her lost item.
So what went wrong? Vinted cited improper packaging as the issue, highlighting their terms: avoid using unpadded bags. Annabel, however, used a courier-recommended plastic bag, only to be denied reimbursement. Despite following Vinted’s process, photographic evidence of the parcel before shipping was not clearly communicated as a requirement.
Annabel’s story highlights a potential pitfall where sellers might find themselves out of pocket if not meticulous about packaging protocols. While Annabel doesn’t suspect foul play by the buyer, others have raised red flags about potential scams where buyers claim packages arrived damaged to exploit Vinted’s protection policy.
The good news? After raising the issue, Annabel finally received compensation. Both Vinted and Evri, the courier service, are working to address these issues. But Annabel believes clearer guidelines would help sellers avoid similar situations.
So fellow Vinted sellers, take this as a reminder: strictly adhere to packaging guidelines and document your parcels to avoid any hiccups in your selling journey. Happy selling! 😊💼📦