🎁📦 Trouble with Your Parcels? You’re Not Alone! 📦🎁
If you’ve had issues with your parcel delivery, you’re in good company. Over 15 million Brits have faced problems with recent deliveries, with Yodel being named the worst offender in a new report by Citizens Advice. While Royal Mail tops the pack, it seems the parcel delivery system is still far from perfect.
Here’s what people are experiencing:
🚪 29% said their driver made a dash before they could even answer the door.
📦 24% found parcels left in less-than-secure spots.
⏰ Another 24% dealt with late arrivals.
And it doesn’t stop there. Many people find it a nightmare to resolve these issues too. Almost half encounter roadblocks like:
🤖 Endless loops with chatbots
📞 Multiple calls for simple fixes
Accessibility is another big concern. Despite rules from Ofcom meant to protect vulnerable customers, a staggering 37% of people who need special delivery arrangements can’t communicate their needs effectively.
Citizens Advice is urging Ofcom to step up its game and take firmer action against neglectful delivery firms. They’ve been tracking these problems for five years, pushing for changes to ensure everyone can count on reliable service. 🚚
Ofcom, on its part, assures the public that it’s holding parcel companies accountable and continues to press for improvements.
Ever had parcel woes? Share your story in the comments and let’s hope the delivery landscape changes for the better! 💬👇