Local Bakery Overwhelmed by Negative Online Feedback: “We’re Reeling from the Blow,” Owners Share

O’Connell’s Bakery in Abergavenny has been left deflated after receiving a “dishonest” one-star review online. This family-run gem, known for its delicious bakes, was hit with a false claim about a delivery gone missing, despite evidence showing it arrived safely.
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Imagine pouring your heart into something, only for unfounded negativity to threaten weeks of hard work. Small businesses like O’Connell’s rely heavily on trust and positive visibility. A fake review can unjustly tamper with this, causing real damage.

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In a heartfelt social media post, the bakery exclaimed, “This has knocked the wind out of us.” They challenged the transparency of review platforms, questioning how some individuals can act in such a misleading way. With heartfelt words, they said, “Dishonesty like this shouldn’t be rewarded,” holding on to hope that karma is real.

Despite this setback, O’Connell’s found a silver lining: the unwavering support of their loyal customers. Customers rushed in with words of encouragement, sharing their own delightful experiences. One fan passionately declared, “Absolutely disgusting thing to do to a brilliant family-run business.”

It’s moments like these that remind us of the importance of supporting our local businesses. O’Connell’s remains grateful for their genuine customers who keep them motivated to continue sharing their passion for baking.

So, if you’re in Abergavenny or just passing through, why not swing by O’Connell’s Bakery? Let them show you what real doorstep service and scrumptious bakes are all about. Let’s support local and push back against misleading negativity. 🍞❤️

#SupportLocal #AbergavennyBakes #FamilyRunBusiness #ShopSmall