Growing old isn’t what you’d expect, and it’s something Terry Lemington knows all too well. For ten years, Terry cared for his wife Annie, unaware of the services that could have made their lives easier. Due to limited internet access, the 72-year-old from Alltwen, Swansea Valley, missed out on crucial support – only learning about it 10 weeks before Annie’s passing.
Terry’s story highlights a gap many older folks face in today’s digital world. Describing how more information could have eased their journey, Terry recalls Annie’s severe health issues: arthritis, diabetes, heart problems, and near blindness. When a nurse revealed Terry’s entitlements, it was too little, too late. The free stairlift was scheduled to be installed the day Annie died.
“The state knew our situation; they gave us Carer’s Allowance. But nobody tells you about the extra help available,” says Terry. He stresses the need for a proactive system to inform citizens of their benefits. With mental health challenges, Terry wishes he had known about respite care during difficult days.
Terry, who struggles with digital isolation, is part of a growing number of older individuals left behind as the world moves online. He worries about other people in his position, saying, “Everything’s going digital. What happens if there’s a tech issue or if your phone gets stolen? For some, a cashier might be the only interaction of the day.”
After Annie’s death, Terry faced his own battles, making 12 attempts on his life and managing bipolar disorder with the help of Age Cymru and Samaritans. “Since befriender calls started, I haven’t self-harmed. Asking for help changed everything.”
With significant concerns about accessing information and services, Terry’s advocating for inclusive systems that don’t leave the older generation in the dark. As Age Cymru launches its manifesto addressing these issues, Terry’s story is a stark reminder of the importance of accessible resources for all, regardless of internet access.