🚗💥 Got a faulty car? Don’t worry, there are ways to boost your chances of getting a refund! The Motor Ombudsman is here to guide you.
Understanding your rights under the Consumer Rights Act 2015 could make all the difference, especially if your shiny new ride isn’t up to scratch. What you need to know: cars should be of satisfactory quality, fit for purpose, and as described. But what’s ‘satisfactory’ varies with age, mileage, and price, so no guarantees there.
💡 Top Tip: Your rights are strongest right after purchase. Spot an issue? Act fast! You’ve got 30 days to reject it if the fault was there at the time of sale. Inform the dealership right away and cite your rights. If more than 30 days but less than six months have passed, they get a chance to fix it. If they can’t, you might still secure a refund, although it could be reduced based on usage.
🔍 Fault found in the first six months? It’s presumed it was there from the start, and it’s up to the seller to prove otherwise. Beyond six months, you’ll have to show it was a pre-existing issue. Timing, folks, is everything!⏱️
If you and the dealership don’t see eye to eye, let the company’s complaints system have a go. After eight weeks, unresolved issues can go to Alternative Dispute Resolution, with an independent body like The Motor Ombudsman stepping in.
Remember, knowing your rights can help you keep calm and drive on—even when things go a bit topsy-turvy! 🚗✨ #ConsumerRights #FaultyCar #MotoringAdvice