**Glasgow Mum’s Traumatising Holiday Fallout as Family Stranded in Spain After Flight Cancellation**
A young mother from Glasgow has spoken out after a dream holiday to Spain turned into a distressing ordeal—culminating in her family being nearly stranded abroad after their return flights were inexplicably cancelled without notice.
Izzy Ramsay, 20, set off with high hopes on her very first trip outside the UK, joined by her partner, Mackenzie, 22, and their 18-month-old son Blair. The family, accompanied by a friend, travelled from Prestwick to Palma de Mallorca at the start of May, eager to enjoy five relaxing days at the Bluesea Cala Millor resort. Despite two months of careful planning, issues arose as they attempted to make their way home, causing escalating distress for the first-time holidaymaker.
Trouble struck at Palma de Mallorca Airport as the family prepared to fly back to Knightswood on Saturday, 10 May. Izzy, already anxious as her young son struggled with fever and heatstroke, was told at the easyJet check-in desk that her and her family’s return reservation had disappeared. To their astonishment, only their friend Issy Mulholland was able to check in smoothly and receive her boarding pass.
According to Izzy, neither she nor Mackenzie had received any prior warning of a cancellation, nor had anyone accessed their booking online. “They just told us our names weren’t on the passenger list any more and I started panicking,” she recalled. The sudden announcement triggered a panic attack for Izzy, who was already managing the stress of a sick toddler abroad.
Desperate for answers, Izzy pleaded with airport staff for assistance, only to be informed that she would need to purchase new tickets if she wanted to get home. While seats remained available on the departing aircraft, staff insisted the family could no longer board under their original booking. Left stranded with limited accommodation options and unable to return to their hotel, the family faced the additional complication of local anti-tourism protests, making travel even more challenging.
Despite the mounting obstacles, the family was eventually allowed on the flight—but only after paying an extra £300, pushing their total holiday spend to £1,200 after the initial £900 outlay through travel provider Love Holidays. This unexpected financial burden threatened their ability to cover basic expenses back in Glasgow, Izzy said, adding to her sense of helplessness. “I was worried we’d have to use our rent money just to get home,” she admitted.
The ordeal had an acute impact on young Blair, who became inconsolable amid the chaos. His medical condition worsened with the ongoing uncertainty and exhaustion. “He couldn’t sleep, was really tired, and he wouldn’t eat. We barely had any milk left—just one bottle for the flight, and that’s all we managed to give him,” Izzy explained.
Reflecting on the experience, Izzy described the trip as “ruined,” saying the trauma of nearly being left stranded in a foreign airport overshadowed what should have been a joyful milestone. “This was supposed to be my first proper holiday and now I just feel let down. It ruined everything for me,” she said.
When approached for comment, an easyJet spokesperson clarified that the carrier itself had not cancelled the booking directly. “The flights were cancelled online just 10 minutes after they were booked on 11 March,” the statement explained, suggesting either the customer or third-party agent Love Holidays made the change. EasyJet confirmed it had processed a refund to Love Holidays, less a £49 cancellation fee, and that the holiday provider was now responsible for ensuring the customer receives any reimbursement.
In turn, Love Holidays acknowledged the distress caused and expressed regret over the incident, confirming their ongoing cooperation with both the customer and the airline to resolve the matter. “We are very sorry to hear of Ms Ramsay’s experience,” a spokesperson said.
For now, Izzy hopes her ordeal can act as a cautionary tale to others considering third-party booking websites. She encourages fellow holidaymakers to double-check arrangements regularly and to keep close communication with both airlines and travel agents to guard against sudden, unexplained cancellations.