A family’s dream holiday to Disneyland Paris turned into a nightmare due to a ticket blunder! 😢 Grandma Sue Batters saved up for a magical three-day trip, spending over £3,000 to treat her daughters and five grandsons. The package, which included travel, hotel, and park tickets, seemed perfect until their Disneyland passes were unexpectedly cancelled on the last day.
Standing outside the park, the heartbroken family was told their tickets were voided due to an admin error. Sue was in tears as her grandsons asked why they couldn’t go inside. It turns out the cancellation stemmed from a £497 discrepancy, even though Sue had paid in full.
After scrambling for hours, Sue reluctantly bought new passes at the gate for £650, with the promise of a refund by the travel agency, Times and Travels UK. Sadly, she’s still waiting for the refund. 😟 The company apologised for the hassle and said refunds are being processed, blaming a supplier issue for the ticket mess-up. Despite the majority of their reviews boasting five stars, this incident has left a bitter taste for Sue and her family.
Sue reflected on the ordeal, saying, “This was meant to be a once-in-a-lifetime trip… Instead, we ended up crying outside Disney.” She warns that not everyone can afford to buy replacement tickets on the spot, and is determined to secure a full refund in one go rather than accepting the installment offer made by the agency.
This situation highlights the importance of choosing reliable travel partners and ensuring your bookings are adequately protected. If you face similar issues, know your rights! Compensation may be available for any extra out-of-pocket expenses, and don’t hesitate to push back if the compensation doesn’t feel right.
In the meantime, here’s hoping Sue gets the resolution she deserves and that her grandsons get to experience the Disneyland magic they were promised! 🌟🏰