Frustrated with waiting for your money? You’re not alone! A Nationwide customer recently shared their woes over a delayed payment to EE, causing quite the stir. They cancelled a payment on January 5, yet the funds were still pending over a week later. Feeling the same? Here’s what you need to know about Nationwide’s payment rules.
Nationwide has responded, explaining that card payments usually appear as pending for up to seven days. This is until the merchant’s files are cleared. Once the refund from the merchant is received, it’s immediately returned to your account. Generally, refunds take about five to seven days – it’s the industry standard.
What if your pending transaction has hit the seven-day mark and nothing’s changed? Nationwide’s got you covered: after seven days, reserved funds become available for you to spend again if the company hasn’t claimed it. However, be aware – some transactions might still take up to 180 days to process, so it’s wise to ensure your account has enough funds to cover the payment.
Got a payment you want to dispute? It’s easy. Reach out via a branch visit, contact centre, or even online.
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