A mental health unit’s shocking conditions have left former patients speaking out about their experiences, calling the facility “dangerous”. Dean Upson, an ex-soldier and former Royal Engineer, sought help for his PTSD at Hafan y Coed but found himself in a damp, neglected room for days, wearing vomit-covered clothes while suffering from an infected wound. Dean’s dignity was stripped away, prompting him to share his story after two damning inspections and interventions from the Welsh Government.
It’s not just Dean voicing concerns. We heard from a family heartbroken by the loss of Richard, a patient who died after accessing a dangerous drug, and who suffered from a lack of basic care during his time at the unit. Concerns are mounting over drug availability, inadequate infection control, and lapses in patient observation.
Another former patient recalls being mocked by staff and witnessing harsh mistreatment of other vulnerable individuals. With stories of neglect and contempt, the facility is facing serious scrutiny.
The health board running the unit has apologised and promised improvements in care and safety. Yet for Dean and the families affected, the trauma lingers. His plea is simple: no one else should endure such an appalling experience. Let’s hope this leads to real change and safer environments for those seeking help.
If you’re struggling, remember that support is available. Samaritans provide confidential, non-judgmental support 24/7.