Tony Daniels, a 73-year-old grandad from Mossley Hill, Liverpool, says he was “kicked out” of an Asda store in Widnes after a dispute over using a mobility scooter. Can you imagine? Tony, who relies on two walking sticks and has several health issues, including cancer, couldn’t believe it when security staff surrounded him. The issue arose when Tony refused to give his personal details to use one of the store’s mobility scooters, something he claims he’s never been asked for at other Asda locations.
According to Asda, it’s standard policy to request basic info for safety reasons, aiming to ensure both customer and colleague wellbeing. Despite this, Tony felt humiliated and said the incident left him upset and shaken. He found the whole experience “horrible,” not just because he couldn’t use the scooter, but because of how he was treated.
Interestingly, he’s had no problems at all at the Asda on Smithdown Road in Liverpool, where staff are reportedly “great” with him, often helping with his packing and shopping without any fuss.
Asda has since written to Tony to clarify their policy and stated they’re happy to discuss this matter further with him. It’s a reminder of how policies can vary even within the same chain and the importance of clear communication, especially for those relying on mobility assistance.
What are your thoughts on this situation? Do you think stores should adjust their policies for elderly or disabled customers? Share your opinions below!