🚨 Attention, UK energy users! Martin Lewis, the renowned money-saving expert, has raised a crucial warning about a practice that’s catching out many consumers. đź‘€
Despite rules from Ofgem aimed at protecting you from unexpected backbilling, it seems some energy companies are still billing customers for energy used more than 12 months ago! This is against the regulations, which state you shouldn’t be charged for energy if the bill is over a year old—unless you’ve already been sent a bill that you didn’t pay.
Martin shared his concerns with MPs, highlighting that the energy billing system is a maze that’s tough to navigate. The bottom line? Many are unaware of their right not to be backbilled for more than 12 months.
So, what can you do if you receive a hefty bill covering energy used ages ago? đź“ť Here are some steps:
– Write to your energy supplier to inform them of the backbilling rules.
– Assert that you’re only obligated to pay for up to 12 months if it’s the company’s error.
– If they persist, submit a formal complaint.
Citizens Advice recommends you know your rights and stand your ground. If you feel you’re being incorrectly billed, don’t hesitate to take action.
Let’s spread the word and help others avoid unnecessary charges. Share this info and make sure your friends and family know about these important consumer rights. 💬
Got questions or experiences to share? Drop them in the comments below! 👇✨