Carol Hayes, an 80-year-old councillor from Porthmadog, returned home after a hospital procedure to a surprise: her own underwear had been swapped for hospital-issued knickers without her knowledge. Although she suspects there might be a medical explanation, Carol is demanding better communication and transparency from the hospital. Feeling violated, she wants answers and an apology from Betsi Cadwaladr University Health Board, insisting on the need for an information leaflet for patients about procedures during anaesthesia. Despite her ordeal, Carol’s spirits are lifted by the positive news that no evidence of her invasive cancer has been detected. She’s still set to start chemotherapy as a precaution. As someone dedicated to public service and education, both as a retired lecturer and a town councillor, Carol vows to campaign for change and respect for patients’ rights. She’s calling for the health board to improve its communication with patients to ensure such incidents are handled with the care and respect they deserve. Let’s hope her voice leads to positive change!
