A mum has been left upset and demanding an apology from DPD after a delivery driver reportedly labelled her ‘ugly’ in a delivery note. Rebecca Starr was eagerly awaiting a parcel containing an iPad and new clothes for her upcoming holiday to Rome. But after receiving her delivery, she was shocked to get notifications saying, “the parcel has been received by Ugly.” Ouch! 😲
Rebecca, a carer from Stevenage, said this unexpected comment made her feel self-conscious and knocked her confidence. She’s convinced the driver typed the insult on purpose, as her name doesn’t come close to resembling ‘ugly.’ She’s been trying to reach DPD for an explanation but has found it hard to get a response.
In her own words, Rebecca said: “I was stunned when I saw it. The delivery happened as normal, but later the notification on my phone read ‘signed by Ugly.’ It’s not just a typo; my name isn’t even close to that!”
She shared her experience online, hoping for an apology and clarification from DPD. “You never know what someone is going through, and this is not something anyone needs,” she added.
DPD has been contacted for comment and is reportedly looking into the situation. Rebecca’s story is a reminder of the impact of words, even in the most unexpected contexts! What do you think? Shouldn’t companies ensure their staff treat everyone with respect? #RespectEveryone #WordsMatter