An elderly woman from Cardiff has shared her “nightmare” experience with Ryanair at Bristol Airport, hoping it can spark change. Nesta Rees, 85, who uses a mobility scooter due to arthritis, claims she faced a lack of communication and support on her flight to the Canary Islands.
Nesta was shocked to learn about restrictions on mobility scooter batteries only upon arrival at the airport. After frantic phone calls, she was eventually allowed to bring her spare battery on board, but this delay left no time for her family to enjoy duty-free shopping. Just when things seemed settled, she was informed she couldn’t take the battery, valued at £350, onboard after all, and had to leave it behind.
The saga continued in-flight when Nesta, seated at the back, had to walk painfully the entire length of the plane upon landing, with no staff offering assistance. Nesta shared her ordeal, emphasising the need for better treatment of disabled passengers. Her experience left her feeling vulnerable and unsupported.
Nesta’s story is a reminder that disabled passengers deserve clear communication and compassionate service, so no one else feels as “small” as she did. Have you ever experienced something similar? Share your thoughts below! ✈️💬