A shocking story emerged when Necati Ayhan, a 22-year-old from Southport, received a pay-out after a demeaning encounter with an Asda delivery driver. On Halloween, Necati’s grocery delivery took an unexpected turn. Due to his disabilities, including fibromyalgia and autism, Necati couldn’t assist with carrying the shopping upstairs. The delivery driver allegedly retorted with a dismissive, “disabled my a**e,” and later, “You don’t look disabled to me.”
Feeling humiliated, Necati confronted the driver and decided to return his items to the store, where he lodged a complaint. Initially, he was offered a £30 voucher to cover his travel costs, but was told he wouldn’t hear the outcome of his complaint.
However, following media coverage, it was revealed the driver had stepped down from his position after a disciplinary process, ensuring he wouldn’t be delivering for Asda again. In a further development, Necati received a four-figure settlement from the supermarket giant.
Necati expressed his distress over the incident, stating, “It was shocking. I felt degraded and embarrassed.” He added that the driver’s comment would have likely been different if his disability was visible, such as when he uses his wheelchair outside.
The supermarket, while declining to comment publicly, appears to have taken steps to reinforce the importance of respect and courtesy among their staff. The incident serves as a stark reminder of the importance of empathy and understanding in customer service.