🚗💸 “My £38k Mercedes EQC held to ransom!” 💸🚗
Imagine shelling out over £38,000 on a luxury electric car, only to find it off the road due to a hefty £17,000 repair bill! That’s the nightmare one Wigan family is living. Melanie Cotton’s Mercedes-Benz EQC 400 had a terrifying brake failure while her husband drove their kids. The culprit? A blocked sunroof drain leading to water damage—an issue previously flagged in 2021 recalls.
But the real twist? Despite being under warranty, Melanie’s left with the bill! The family’s been relying on a work van to get around, and her finance company isn’t nodding to a refund either. 🚫💷
Caught in a web of technicalities and finger-pointing, Mercedes and the finance company are passing the buck, leaving Melanie to escalate the case to the Financial Ombudsman Service. She’s hopeful for justice as the investigation gets underway.
Melanie said, “I’m paying over £500 a month for a car that’s not just stuck but unusable!” Meanwhile, Mercedes states the damage isn’t covered since the car was bought used from outside their network.
The financial burden and logistical headache are immense, and Melanie cries foul over the lack of proactive communication and assistance. As the case awaits adjudication, the family’s patience and pockets are wearing thin.
🔍 Let’s see how the Financial Ombudsman rules on this costly car conundrum. Hoping for a road to resolution soon for Melanie and her family! 🤞🛠️
Would you trust a car after such a scare? Share your thoughts below! 👇